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Flights disrupted after computer failure at UK control centre
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Passenger Simon Peach: "We are still on the plane but it sounds like things are moving in the right direction"
Passenger Simon Peach: "We are still on the plane but it sounds like things are moving in the right direction"
Passengers are facing widespread flight disruption after a computer failure at the UK's air traffic control centre.
Nats said it was in the process of returning to normal operations after a "technical problem" at its Swanwick control centre caused delays and grounded some flights.
Problems were reported around the UK.
The government said the scale of the disruption was "unacceptable" and said it had asked for a "full explanation" of what had gone wrong.
This included delays at Heathrow and Gatwick, where departing flights were grounded for a time. Other UK airports reported knock-on effects.
It comes a year after a telephone glitch at the Hampshire control room caused huge disruption - one of a number of technical hitches to hit the part-privatised Nation Air Traffic Services (Nats) since the centre opened in 2002.
Reported problems around the country include:
- Heathrow: Fifty flights cancelled. Others delayed but planes now landing and taking off
- Gatwick: Flights are now departing but still subject to delays
- Stansted: Delays but flights now departing
- London City: Cancellations and delays
- Luton: All flights experiencing delays
- Bristol: Limited departures reported
- Luton: Passengers told to expect "residual delays"
- Edinburgh: Experiencing some delays
- Glasgow: Some delays to departures
- Southampton: Flights now departing
- Leeds Bradford: Flights now operational after earlier suspension
- Birmingham: Some departures are being re-routed to avoid flying through London airspace
- East Midlands: Departures and arrivals delayed but passengers advised to turn up as normal
Simon Calder: "The knock-on effects are going to be terrible - it is going to be messy"
Passenger Simon Peach: "We are still on the plane but it sounds like things are moving in the right direction"
Nats' managing director apologised for the disruption and said it was still investigating the cause.
Martin Rolfe ruled out a power outage, confirming there was a failure in the flight element of the system which left controllers with reduced data available to them.
Mr Rolfe also said a computer hack had been ruled out.
Travel body Abta encouraged passengers expecting to take a flight to contact their airline.
British Airways said if its customers did not want to travel from Heathrow, Gatwick or London City on Friday evening they could rebook or get a full refund.
Flight-tracking maps show Friday's disruption
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